For general shopping information, please see Shopping Guide.


Orders

I don’t know how to place an order

Please place the desired item in your shopping cart, register as a user, and then place the order. After user registration please select a payment method.

Is it possible to cancel an order?

In general it is not possible to cancel orders, but there are some cases in which it might be possible if the order has not shipped yet. Please contact customer service for details. Also, it is not possible to cancel an order after it has shipped, but it is possible to return it, so please contact the customer service center in such cases.

Delivery

Is it possible to select a delivery company?

No. The shipping company and shipping method used will be determined based upon the geographical location of the recipient. Please understand that it will not be possible to select a specific shipping company.

Will I have to pay a tariff when I receive the goods?

A tariff may be applied depending upon the destination country.

Payment

Can I pay using a credit card?

Yes, this is possible. PayPal, MasterCard, VISA, American Express, Diners Club International, Discover, and JCB are available.

If you wish to pay in USD or other currencies, only MasterCard and Visa are available.

Other credit cards such as American Express, Diners, Discover, and JCB are accepted only in JPY. Please order in JPY if you use these credit cards.

Can I pay through Bank Transfer?

Please note that Bank Transfer is available when your order is higher than 1000 USD. If you wish to pay through Bank Transfer, please contact us before placing an order.

My Account

What is My Account?

This allows you to view your order history and edit your delivery or password information.

After placing an order I noticed that my delivery address information was out-of-date. Can I change it using My Page?

No. Changing your delivery address after placing an order will have no effect on the order. If the delivery address or mail address changes after an order has been placed, please contact our customer service center as rapidly as possible.

I forgot my password and I’m unable to log in.

We are unable to view a customer’s password or personal information, so please reset your password at login page.

Can I change my email address?

Please change your registration information using My Page. If you change your email before placing an order then the new email address will be reflected in your next order. If you change your email address after placing an order then please contact the customer service center as rapidly as possible.