Payment Methods

• Credit Card
• PayPal
• Bank Transfer (1000 USD or more)

USD, AUD, CAD, EUR and JPY are available.

Please make payment within 4 days of placing your order.
Please note that Bank Transfer is available when your order is higher than 1000 USD.

Note:
We accept only in USD or JPY for bank transfer.
Buyer will be responsible for bank fee or intermediary bank fee.
Seller will be responsible for Japan bank fee.

If you wish to pay through Bank Transfer, please contact us first.

Credit Card

We cover major credit card companies.
If you want to pay in USD or other currencies, only MasterCard and Visa available.
Other credit cards such as American Express, Diners, Discover, and JCB accept only in JPY.
Please order in JPY when you use these credit cards.
If you need further information, please feel free to contact us.

What is 3D Secure?

3D Secure is an authentication scheme created by Visa, MasterCard and JCB. 3D Secure protects a buyer's credit card against unauthorized use when shopping online.
3D Secure requires the cardholders to enter ID and password along with card number, expiration date and security code.
We recommend registering your 3D Secure on website of the credit card company.
You can proceed payment without 3D Secure if you haven't register 3D Secure.

PayPal

Just register a credit card or debit card, you can trade with just your ID and password.
You can use the payment information safely without telling the shop side. New registration is also free.
Credit and debit cards can be set from the purchase screen.

How to set up your PayPal account?
https://www.paypal.com/us/webapps/mpp/how-paypal-works/how-to-setup-account

Bank Transfer

Bank Transfer is available when your order is higher than 1000 USD.

Note:
We accept only in USD or JPY for bank transfer.
Buyer will be responsible for bank fee or intermediary bank fee.
Seller will be responsible for Japan bank fee.

If you wish to pay through Bank Transfer, please contact us first.

Shipping

Shipping is typically via EMS by Japan Post. If your order is 2 KG or less, you can also choose ePacket which is the most affordable shipping method in Japan.

Also, we usually use DHL and FedEx against our Alibaba customers. Please do not hesitate to contact us if you prefer DHL or FedEx. We are now setting up DHL plug-in to our store. In the near future, you would be able to choose DHL shipment.

We will make shipment immediately after payment confirmation.
After shipping, we will provide the tracking number through email.

Import duties and any related charges will be paid by the buyer if occurred. The seller is not responsible for any delay in shipping caused by the custom. The seller is not responsible for the uninsured package in case of loss.

ePacket

Estimated delivery time: Click here

Rates: Click here

DHL

Estimated delivery time:

Shipping for Heavy Load

If your order over 100 kgs and you are not in a hurry, it is suitable for Sea freight.
We export our heavy items to various countries via sea on EXW, FOB, CFR, CIF or DAP in accordance with Incoterms 2010. In that case, please let us know your closest seaport through "GET A QUOTE" on the product page or here. Then we send a quote immediately after calculating the shipping cost.

OUR FORWARDERS for Heavy Load

• Chuetsu Transport (Sea)
• Hankyu Hanshin Express (Sea/Air)
• FedEx (Up to 178cm height)
• DHL

Import duties and any related charges will be paid by the buyer if occurred. The seller is not responsible for any delay in shipping caused by the custom. The seller is not responsible for the uninsured package in case of loss.

Cities and Countries of Our Customers

We have been shipping our products from Japan to all over the world. We have a lot of experiences of exporting internationally. So, don't worry about delivery.

Some of the places we delivered in the past are listed below.

Delivery Schedule

Estimated delivery time varies. Items will be shipped internationally from Japan.
In rare cases, import duty is imposed on ordered items.
Please be advised that customs for products are the responsibility of the customer.
Duties are decided by customs. Please ask the customs for the amount of duties and other questions.

Return Policy

We DO NOT accept refund, return or exchange. In case of damage or loss on the arrival of the items, the actual damage cost will be compensated.

If you ordered wrong items, we do not accept refund, return or exchange at all after invoicing.

In order to avoid any inconvenience, please make sure that the items are correct before you place an order.

Terms of Sale

• Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
• Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
• These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges.
• We DO NOT under-value merchandise or mark the item as a "GIFT" on customs forms.
  Doing that is against U.S. and international laws.
• Packages shipped from Japan usually reach their destination quickly but please allow several days.
  All packages will be carefully packed with packing material.

Point Discount Service

Point service is available when you pay in US dollar.
We offer 0.5% points of total item price (shipping and insurance fee are not counted).

You can use 1.00 point as 1.00 USD discount. For example, if you buy 156.40 USD of items, you will gain 0.78 points (third decimal points dropped). From next order, you can use the points and the amount will be discounted accordingly.

• You need to register Japan Agri-Trading account to validate points.
• Points will be expired one year after the order date.

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